The customer always comes first right? Indeed, they are, and that is why if for any reason you are not 100% satisfied with your purchase then please get in touch for a full refund or replacement. However please note, for damaged or faulty items, we kindly ask that you email a picture of the item, your full name and postal address so that we can promptly issue a refund. This saves you time and money posting the item back to our UK based offices.